TECHNICALSUPPORT & SERVICES

OVERVIEW:

Maintenance And Technical Support Services Are A Fundamental Part Of The Extensive Global Technology Services Offering Delineation. Service Offerings Are Modular And Scalable Allowing Customers To Customize The Service They Require Today And In The Future. Supporting Business Critical, High Availability System Requirements, Customers Can Enhance And Upgrade Base Offerings, Such As Hardware And Software Maintenance Or Support Line Through Additional Service Offerings Such As Enhanced Technical Support, Warranty / Maintenance Service Upgrade.

HARDWARE MAINTENANCE:

Imagine Enjoying The Simplicity Of Single-Point Accountability The Next Time You Have To Deal With Frustrating—And Often Costly—Hardware Problems. The Hardware Maintenance Services Delineation Makes This A Reality By Offering A Range Of Customizable Hardware Support Services For Skylab And Multivendor Systems To Help You Resolve Hardware Issues Quickly And Conveniently. We Can Also Manage Your Maintenance And Support Needs By Drawing On Our Extensive Infrastructure And Deep Technical Expertise.

HARDWARE MAINTENANCE SERVICES CAN HELP YOU:

• Get The Right Support For Your Hardware Assets.
• Leverage Single-Call Accountability For Skylab And Multivendor Hardware Support.
• Minimize Costly Downtime And Protect Against Outages.
• Accelerate Recovery.

MANAGED SUPPORT SERVICES OVERVIEW:

Skylab Managed Support Services Is Designed To Establish A Single Point Of Accountability And A Simplified Contract Structure For Multivendor Hardware And Software Support Throughout Your Data Centers.

HIGHLIGHTS:

Streamlines Operations And Helps Reduce Downtime Through Proactive Guidance And Advice Alleviates The Management Burden On IT, Freeing Resources For More Strategic Tasks Helps To Improve Reliability, Efficiency And Reduce Costs. When It Comes To IT-Support, You Need A Provider You Can Rely On Which Isn't Always Easy When You Have Multiple Support Contracts With Differing Service Levels. Especially In Complex Situations, It Can Seem As If You Alone Are Responsible For Shouldering The Burden Of Diagnosing Problems And Coordinating Communication Among Vendors. Fortunately, There’s A Better Option. This Service Provides A Single Point Of Accountability, So You Don’t Have To Spend Your Time Coordinating IT Support Services. Providing Support For Both Skylab Components Under A Simplified Contract Structure, We Can Help You Meet Service Level Expectations And Can Act As A Trusted Advisor To Your IT Organization.

SOFTWARE SUPPORT OVERVIEW:

Software-Related Problems Can Really Slow Down A Business—Not To Mention Tie Up IT Staff. The Solution ? A Single Point Of Contact To Handle All Your Software Support Needs—Whether Your Organization Uses Skylab Or Multivendor Software. We Provides A Service Portfolio That Offers Remote, 24x7 Support, Including Individual Problem Fixes And Product Usage Advice, For Virtually All Of Your Software Products.

Skylab Software Support Services Can Help You:

• Reduce Operating Costs And Increase Efficiency
• Improve Availability And Reduce Downtime
• Reduce Complexity
• Ease Resource And Skills Constraints.

Skylab Vast Product Expertise Can Help Your Organization Quickly Resolve Even The Most Complex Software-Related Problems To Keep Operations Functioning Efficiently.